Privacy
Privacy Policy
We will collect certain personal information from you when you use our website, when you get in touch with us about any of our products or services, and during any process to sign up, change or cancel your products or services.
The purpose of our privacy policy is to let you know:
- How and why we collect your personal information;
- How we use and disclose your personal information (and to whom)
- How we protect your personal information; and
- Your legal rights and how the law protects you.
Changes to our privacy policy
If we make any changes to our privacy policy, we will post changes on this page. If they are major changes then we will also notify you by e-mail.
Collecting your personal information
We collect certain personal information from you, which is any information which might identify you.
The information we collect includes:
- Contact Data (your name, email address, postal address, phone number and any other relevant information we need in order to contact or identify you);
- Financial data (your bank account & payment details relating to products/services you receive from Rock IT Services Ltd);
- Technical data (internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage data (information about how you use our website, products and services);
- Information will not be used for Marketing Purposes.
We may also monitor and record any communications we have with you, including phone calls and emails, to make sure we are providing the correct service to our customers.
Using your personal information
We’ll only use your personal information where we’re allowed to by law. Generally, this will be under one or more of the following circumstances:
•to perform our contract we have or will have with you;
•it’s necessary for us to run our business and give you the best possible service;
•where we need to comply with a legal or regulatory obligation
Protecting your personal information
We follow strict security procedures to protect your personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
- We strongly recommend that you do not disclose login details to anyone.
Your legal rights
You have various rights in relation to your personal information. These rights are as follows:
•request access to your personal information – you can request a copy of the personal information we hold on you;
•request correction of your personal information – if any personal information we hold on you is incorrect, you can request to have it corrected;
•request erasure of your personal information – you can ask us to delete your personal information in certain circumstances;
•object to processing or restrict processing of your personal information – you may object to our processing of your personal data in certain circumstances;
•request the transfer of your personal information – to provide you, or a third party you have chosen, with your personal information; and
•withdraw consent where we’re relying on consent to process your personal information – if you withdraw your consent, we may not be able to provide certain products or services to you. We’ll advise you if this is the case at the time you withdraw your consent.
To exercise your rights in relation to your personal information, please email privacy@rockits.co.uk
You are able to exercise your rights free of charge, but if you make unfounded, repetitive or excessive requests, we may charge you to carry these out or refuse to act on such requests.
We’ll try to respond to all requests within one month. If your request is complex or if you make lots of requests, we may extend our time to respond.